Refund Policy

7-Day Money-Back Guarantee

What qualifies for a refund?

• First-time subscriptions: You can request a full refund within 7 days of your initial subscription date.
• Annual plans: Full refund available within 7 days of purchase.
• Monthly plans: Full refund available within 7 days of your first payment.

What does NOT qualify for a refund?

• After 7 days: Refunds are not available after the 7-day guarantee period has ended.
• Partial billing periods: We do not prorate or refund for partial months/years after the guarantee period.
• Plan changes: Upgrades and downgrades are not eligible for refunds. When you change plans, you'll be charged the difference or credited at the start of the next billing cycle.
• Renewals: Subscription renewals (monthly or annual) are not eligible for refunds. The 7-day guarantee only applies to initial purchases.

Free Trial Period

All new PayrollShield subscriptions include a 7-day free trial with full access to all features of your chosen plan.

• No credit card required: You can start your free trial without entering payment information.
• No automatic charges: Your subscription will only begin (and billing will start) after you explicitly choose to continue beyond the trial period.
• Cancel anytime: You can cancel your trial at any time with no charges.

How to Request a Refund

If you'd like to request a refund within the 7-day guarantee period:

1. Contact our support team via email at support@payrollshield.com
2. Include your account email and subscription details
3. Brief reason for the refund (optional, but helps us improve)

Refunds are typically processed within 3-5 business days and will be credited back to your original payment method.

Cancellation Policy

You can cancel your PayrollShield subscription at any time from your account settings.

• Monthly subscriptions: When you cancel, you'll retain access until the end of your current billing period. No refund for the current month.
• Annual subscriptions: When you cancel, you'll retain access until the end of your annual term. No refund for the remaining months.
• No cancellation fees: There are no fees or penalties for canceling your subscription.

Exceptions and Special Circumstances

We understand that unusual situations may arise. If you have special circumstances not covered by this policy, please contact our support team at support@payrollshield.com.

We'll review your case and work with you to find a fair solution.

Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of PayrollShield after changes are posted constitutes acceptance of the updated policy.